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Frequently Asked Questions About RechargeSG

Frequently Asked Questions About RechargeSG

How to buy?

The following link discusses in full how easy it is to recharge any Singapore mobile number with RechargeSG.

How to Top Up

Payment Information

How do I pay for load in RechargeSG?
We offer a variety of payment options through PayPal and major credit cards VISA, MasterCard or American Express.

Paying through PayPal
PayPal is an internationally recognized payment platform on the web. It is secure and very easy to use. If you have a PayPal account already, this is the best choice of payment to use.

**When using this payment option, you are authorizing RechargeSG to do a one-time charge against your credit card or checking account without your signature, as provided for under the mail-order regulations established by the Uniform Commercial Codes.

Paying through credit cards
We accept credit card payments through PayPal even if you don’t have a PayPal account. We accept VISA, MasterCard and American Express.

Because we leave it up to the secure hands of the PayPal platform to handle your payments we do not make the final decision whether to accept or decline any payments made. We are only informed by PayPal if payment is approved.

Furthermore, since you are redirect to Paypal for the actual payment, no credit card or Paypal account details ever go through our servers.

**When using this payment option, you are authorizing RechargeSG to do a one-time charge against your credit card or checking account without your signature, as provided for under the mail-order regulations established by the Uniform Commercial Codes.

Other ways to pay?
As of this time, RechargeSG eLoading only accepts payment through PayPal or credit cards.

How safe is PayPal?
For as long as we can remember, we have had no problems with PayPal. But don’t take our word for it, check out their site at www.paypal.com.

Delivery and Shipping Information

Where the sender is located?
It doesn’t matter where you are located, as long as you have an internet connection, PayPal or credit card, you can buy load from RechargeSG and send it to a mobile subscriber in the Singapore.

Where the mobile subscriber is located?
RechargeSG sends top up or mobile load or airtime minutes through the internet to mobile numbers under Singapore cellular networks. The recipient can also be in another country outside of the Singapore, as long as it is subscribed under a Singapore based mobile network, SingTel Mobile, StarHub or M1.

How fast is load/mobile credits/recharge/top up/airtime sent? And how long until recipient receives it?
As soon as payment is completed, our system automatically processes the order and the load/top up/airtime credits are sent instantly to the intended recipient. The recipient in turn should receive the load credits at the same time, with them receiving an SMS notification from their mobile network informing them of the same.

While 99.5% of all orders are processed instantly, unforeseen and uncontrollable circumstances such as cellular network congestion or network downtime and maintenance may cause delays. Nonetheless, there is no need to worry as orders are simply queued and processed automatically once the network is running smoothly again.

You can always contact us at office@rechargesg.com for questions regarding your order. A customer support team member will be more than happy to assist you.

What if recipient never gets the load/mobile credits/recharge/top up/airtime credits?
While there have been very few reported cases, if the recipient does not receive the sent load, simply send us an email to office@rechargesg.com with the transaction details and an investigation will be conducted immediately. A customer support team member will see through the completion of the investigation and will keep you informed of each progress.

Lastly, since all orders are under RechargeSG’s money back guarantee, any unprocessed orders within 24hours are automatically refunded back to the client, no questions asked.